FAQ’s & answers
I have listed here some of the questions I get asked by guests before they book. Please don’t hesitate to contact me if you have any questions, either about the villa, the local amenities, the Florida attractions or any aspect of your vacation plans. I am committed to help you have a fantastic vacation.
WHY CHOOSE A VILLA RATHER THAN A HOTEL ?
Whilst a hotel can offer resort facilities we believe that a home-from-home environment is far preferable when you visit Florida. Most of our guests are families and self-catering holiday homes are just far more convenient. You also have the added comforts of 4 bedrooms, 3 bathrooms, TV with cable, internet access, TV's in every room, games room private pool etc. Finally, the cost of several hotel rooms for say 2 families (or large groups) is far more expensive than sharing the cost of a large villa like ours.
DO I NEED TO BRING TOWELS OR BED LINEN ?
My holiday villa is fully furnished and includes all towels and bed linen. The villa also has a washer and dryer so you can leave a little room in your cases for all the shopping bargains!
WHY SHOULD I BOOK THE VILLA DIRECT WITH YOU ?
As the villa is privately owned you save money by booking direct. If you booked through a tour operator you would incur additional charges and may have little choice in the villa allocated to you. When you book with us you can see the quality of our villa and facilities. We can even provide references from our previous guests.
WHERE IS THE VILLA LOCATED ?
Check the location page for a map of where to find the villa. Orange Grove Villa is just a 2 minutes drive from the I-4 giving excellent access to Orlando's attractions. Disney itself is only a 15 minute drive.
WHAT AMENITIES ARE THERE NEARBY ?
There is a large Publix supermarket just 5 minutes drive away. Also nearby are a 24 hours Walmart a gas station that has a range of food outlets inside. In addition to these facilities within a 8 minute drive you will find a selection of your favourite eateries and restaurants. You are also next door to the magnificent Ridgewood Lakes golf course.
HOW DO I BOOK THE VILLA ?
Firstly, visit the availability page to see our calendar we do keep it up to date. You can then book online and even pay your deposit online if you wish. Iwill then contact you to confirm your reservation.
HOW DO I PAY THE DEPOSIT ?
I will accept cheques and we also accept credit card payments in US$ using our specialist agency based in Florida.
WHEN IS THE BALANCE OF THE HOLIDAY PAYMENT DUE ?
The balance is due 10 weeks before the start of the holiday. This will include a security deposit and the cost of pool heating if it is required. Once this payment has been received I will send your final booking confirmation together with full directions and your unique access code for the keybox at the villa.
WHAT IS THE SECURITY DEPOSIT ?
The deposit varies dependent on the length of your stay and is fully refundable within 30 days of when you leave the property assuming there is no damage to the villa. I realise accidents do happen and should loss/damage occur, a deduction will be made to the amount of replacement/repair and the balance returned to you. Minor breakages will not be deductible.
DO I NEED POOL HEATING ?
Pool heating is provided for a small charge. However, generally speaking pool heating is not required May to September. If you decide that you would like pool heating during this time this can be arranged at the time of booking. However if you choose not to have pool heat and you change your mind once you are there our management company can arrange this for you and this is payable locally at a daily rate.
DO WE HAVE TO PAY EXTRA FOR ANY OF THE EQUIPMENT IN THE VILLA?
The price we quote to you is fully inclusive for all the facilities listed, there are no hidden extras or costs to you.
WHERE DO I COLLECT THE KEY TO OUR VACATION HOME ?
The key will be available at the villa 24 hours a day so there is no need to worry about collecting the key from an outside agent. Full details will be provided once your booking is confirmed.
WHAT IS THE MAXIMUM NUMBER OF PEOPLE ALLOWED IN THE VILLA?
The villa sleeps 8 people in 4 bedrooms comfortably, plus a baby in the cot/crib supplied.
IS SMOKING OR ARE PETS ALLOWED?
For the comfort and wellbeing of our guests I do not allow smoking inside the villa or pets.
ARE THERE ANY MEDICAL SERVICES NEARBY?
The Heart of Medical Center is only 3 miles south providing full ER / A&E emergency services. There are also a number of walk in clinics plus pharmacy’s within 5 minutes drive.
WHAT IF SOMETHING GOES WRONG ?
My villa is managed by a local management company who operate a 24 hour emergency toll-free number. So if you do encounter a problem there is no need to worry as help is at hand.
WHAT IF I HAVE MORE QUESTIONS ?
Please contact us with any questions and I will be happy to help.
Whilst a hotel can offer resort facilities we believe that a home-
DO I NEED TO BRING TOWELS OR BED LINEN ?
My holiday villa is fully furnished and includes all towels and bed linen. The villa also has a washer and dryer so you can leave a little room in your cases for all the shopping bargains!
WHY SHOULD I BOOK THE VILLA DIRECT WITH YOU ?
As the villa is privately owned you save money by booking direct. If you booked through a tour operator you would incur additional charges and may have little choice in the villa allocated to you. When you book with us you can see the quality of our villa and facilities. We can even provide references from our previous guests.
WHERE IS THE VILLA LOCATED ?
Check the location page for a map of where to find the villa. Orange Grove Villa is just a 2 minutes drive from the I-
WHAT AMENITIES ARE THERE NEARBY ?
There is a large Publix supermarket just 5 minutes drive away. Also nearby are a 24 hours Walmart a gas station that has a range of food outlets inside. In addition to these facilities within a 8 minute drive you will find a selection of your favourite eateries and restaurants. You are also next door to the magnificent Ridgewood Lakes golf course.
HOW DO I BOOK THE VILLA ?
Firstly, visit the availability page to see our calendar we do keep it up to date. You can then book online and even pay your deposit online if you wish. Iwill then contact you to confirm your reservation.
HOW DO I PAY THE DEPOSIT ?
I will accept cheques and we also accept credit card payments in US$ using our specialist agency based in Florida.
WHEN IS THE BALANCE OF THE HOLIDAY PAYMENT DUE ?
The balance is due 10 weeks before the start of the holiday. This will include a security deposit and the cost of pool heating if it is required. Once this payment has been received I will send your final booking confirmation together with full directions and your unique access code for the keybox at the villa.
WHAT IS THE SECURITY DEPOSIT ?
The deposit varies dependent on the length of your stay and is fully refundable within 30 days of when you leave the property assuming there is no damage to the villa. I realise accidents do happen and should loss/damage occur, a deduction will be made to the amount of replacement/repair and the balance returned to you. Minor breakages will not be deductible.
DO I NEED POOL HEATING ?
Pool heating is provided for a small charge. However, generally speaking pool heating is not required May to September. If you decide that you would like pool heating during this time this can be arranged at the time of booking. However if you choose not to have pool heat and you change your mind once you are there our management company can arrange this for you and this is payable locally at a daily rate.
DO WE HAVE TO PAY EXTRA FOR ANY OF THE EQUIPMENT IN THE VILLA?
The price we quote to you is fully inclusive for all the facilities listed, there are no hidden extras or costs to you.
WHERE DO I COLLECT THE KEY TO OUR VACATION HOME ?
The key will be available at the villa 24 hours a day so there is no need to worry about collecting the key from an outside agent. Full details will be provided once your booking is confirmed.
WHAT IS THE MAXIMUM NUMBER OF PEOPLE ALLOWED IN THE VILLA?
The villa sleeps 8 people in 4 bedrooms comfortably, plus a baby in the cot/crib supplied.
IS SMOKING OR ARE PETS ALLOWED?
For the comfort and wellbeing of our guests I do not allow smoking inside the villa or pets.
ARE THERE ANY MEDICAL SERVICES NEARBY?
The Heart of Medical Center is only 3 miles south providing full ER / A&E emergency services. There are also a number of walk in clinics plus pharmacy’s within 5 minutes drive.
WHAT IF SOMETHING GOES WRONG ?
My villa is managed by a local management company who operate a 24 hour emergency toll-
WHAT IF I HAVE MORE QUESTIONS ?
Please contact us with any questions and I will be happy to help.